Family & NRI Integration
- Ensuring families stay connected to every aspect of their loved oneâs careâno matter where they live.
- Remote participation in doctor consultations (video/voice)
- Real-time health updates, vitals, reports, and care summaries
- Instant emergency notifications and escalation protocols
- Dedicated communication channels for NRIs
- Consent-based access to medical records, prescriptions, and bills
Personalised Attention & Care Coordination
- Assigned Relationship Manager as single point of contact
- Priority appointment booking across MedUnited facilities
- Pick-up and drop coordination for hospital/clinic visits
- Care companion support during consultations and tests
- Treatment adherence support (reminders, pill planners, follow-up checks)
- Navigation assistance across hospital departments (labs, pharmacy, radiology, billing)
Technology-Enabled Peace of Mind
- Access to digital care dashboard with history, reports, and alerts
- Remote monitoring of vitals via connected devices (optional plan)
- Automated reminders for doctor visits, screenings, vaccinations
- Secure communication channels for family and caregivers
- Data privacy and consent-driven information sharing
Seamless Navigation Across MedUnited Ecosystem
- Access across hospitals, A&E units, clinics, tele-clinics
- Unified medical records
- Command Centre oversight across all services
- Care escalation pathways defined and standardised
- Care escalation pathways defined and standardised
- Priority service at all touchpoints

